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BLOGS. March 17, 2025

Superannuation Outlook for 2025 鈥� Member Servicing is Paramount

While Australia鈥檚 superannuation fund assets reached a record high in 2024, the industry also got a wake-up call around member servicing. Specifically, regulators spotlight long delays in payments on death and disability insurance claims鈥攚hich, in some cases, took over a year. The head of the Australian Securities and Investments Commission (ASIC) called the issue 鈥渨idespread鈥� and put all fund CEOs on notice that they would be held to account for lapses in member servicing.